FAQ
What materials are used for your tablecloths, sofa covers, and pillows? Our tablecloths are crafted from durable, easy-care fabrics such as cotton, linen-blend, and polyester, depending on the style—all chosen for their softness, wrinkle resistance, and ability to withstand regular use. Sofa covers are made from stretchy, breathable fabrics (including spandex blends) that fit most standard sofa sizes and are resistant to fading and pilling. Pillows feature soft, plush covers (velvet, linen, or cotton) and high-quality filling that retains shape and comfort over time.
How do I choose the right size for my sofa cover or tablecloth? For sofa covers, refer to the size guide listed with each product, which includes measurements for sofa length, width, and armrest size—measure your sofa before ordering to ensure a snug fit. For tablecloths, select a size based on your table’s length and width, plus the desired drop (we recommend a 6–12 inch drop for most dining tables). Size details are clearly stated on each product page.
Are your products machine washable? Yes, most of our products are machine washable for easy care. Tablecloths and sofa covers can be washed on a gentle cycle with cold water and mild detergent; avoid bleach and high-heat drying to preserve fabric quality. Pillows: remove the cover (if detachable) and wash it separately, or spot-clean non-detachable covers. Always check the care instructions on the product page for specific guidance.
Ordering & Payment
How do I place an order? To place an order, browse our collection, select the desired product (size, color, quantity), add it to your cart, and proceed to checkout. Enter your shipping and billing information, select a payment method, and confirm your order. You will receive an order confirmation shortly after completing your purchase.
What payment methods do you accept? We accept major credit cards, debit cards, and other secure online payment methods as indicated at checkout. All payments are processed through trusted third-party payment processors to ensure security, and we do not store your full payment details.
Can I cancel or modify my order after placing it? Orders can be canceled or modified only if they have not yet been processed. Processing typically begins within 1–3 business days after payment confirmation. If you need to make changes, please act quickly and follow the instructions in your order confirmation to submit a request—we will do our best to accommodate you if possible.
Shipping & Delivery
How long will it take to receive my order? Order processing takes 1–3 business days (excluding weekends and holidays). Standard shipping takes 5–10 business days for domestic orders and 10–20 business days for international orders. Expedited shipping options are available for faster delivery, with timelines listed at checkout.
Do you ship internationally? Yes, we offer international shipping to most countries. Shipping costs and delivery timelines vary by location and are calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
How can I track my order? Once your order is shipped, you will receive a shipping confirmation with a tracking number (if available for your selected shipping method). Use this tracking number to monitor your order’s status and estimated delivery date—tracking information may take 24–48 hours to become available.
Returns & Exchanges
What is your return policy? We accept returns within a reasonable period of delivery for unused, unwashed products in their original packaging. Defective products (due to manufacturing errors) are eligible for a full refund or replacement. Custom-sized items are non-returnable unless defective.
How do I initiate a return or exchange? To start a return or exchange, follow the instructions in the returns section of our website. Provide your order details and reason for the return, and you will receive guidance on how to ship the product back. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective product.
When will I receive my refund? Once we receive and inspect your returned product, we will process your refund within 3–5 business days. Refunds are issued to the original payment method, and processing time may vary depending on your bank or payment provider.